Job ID: #8167

Application Scientist, Product Support

Burlington, MA
Work For Us
Sales

 

Responsibilities of the Application Scientist, Product Support:

  • Handle customer questions, inquiries, and applications by resolving issues or forwarding to appropriate departments.
  • Conducts market research through customer interviews, reports, surveys, and/or custom market Categorize FAQs through company library/database specific to instrumentation and technology.
  • Maintain company protocols relevant to marketing.
  • Act as point of contact for customers regarding technical support and aiding in troubleshooting of mechanical and operational processes.
  • Interface with R&D and sales team to translate and prioritize. customer requirements into specific platforms.
  • Assist in business development, pricing, strategy, and inventory.
  • Attend trade shows and represent company and products.

Requirements of the Application Scientist, Product Support:

  • BS/MS/Ph.D. in life science related discipline.
  • 3+ years experience with NGS, DNA, proteomics, and/or other molecular based technologies.
  • Knowledge of high-throughput assays is a strong plus.
  • Strong interpersonal skills to communicate with customers and leverage relationships.
  • Ability to give effective presentations internally and externally.
  • Hands on experience with MS Office.

 

Commonwealth Sciences is a professional recruiting firm specializing in Science, Engineering and Green Technologies. We unite industry professionals with exciting career opportunities by leveraging our technical expertise, advanced recruiting tools and years of staffing experience. CWS works with a variety of disciplines and levels from Research Associates to Scientists, Engineers, Managers and Directors. Our clients value the basic integrity, customer service and industry expertise that defines our organization.

Commonwealth Sciences, Inc.

Apply for Position
Upload Resume

Commonwealth Sciences is a professional recruiting firm specializing in Science, Engineering and Green Technologies. We unite industry professionals with exciting career opportunities by leveraging our technical expertise, advanced recruiting tools and years of staffing experience. CWS works with a variety of disciplines and levels from Research Associates to Scientists, Engineers, Managers and Directors. Our clients value the basic integrity, customer service and industry expertise that defines our organization.