Position located in Boston, MA

Responsibilities of the Automation Support Engineer:

• Develop customer relationships through proactive and approved communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory.
• Manage and maintain software and device driver documentation and packages (author and submit bug/issue tickets; code review and troubleshooting)
• Deploy and calibrate robotic systems at customer sites.
• Provide rapid response to customer support requests (initiating troubleshooting and triage of customer-reported product issues.)
• Train customers on routine and advanced laboratory automation systems and perform automation systems operational training.
• Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques.
• Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery.

Requirements of the Automation Support Engineer:

• Must have Bachelor’s degree in Computer Science, Robotics, Biomedical Engineering or related field
• Must have 2 years of software or automation engineering experience in a technical support or customer-facing support role or in a -house automation support/engineering role involving the following: Experience with Python, JAVA, or other object-oriented programming.