Job ID: #9621

Automation Support Engineer

Boston, MA
Science Science
Research & Development

Position located in Boston, MA

 

Responsibilities of the Automation Support Engineer:

  • Develop customer relationships through proactive and approved communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory.
  • Manage and maintain software and device driver documentation and packages (author and submit bug/issue tickets; code review and troubleshooting)
  • Deploy and calibrate robotic systems at customer sites.
  • Provide rapid response to customer support requests (initiating troubleshooting and triage of customer-reported product issues.)
  • Train customers on routine and advanced laboratory automation systems and perform automation systems operational training.
  • Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques.
  • Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery.

 

Requirements of the Automation Support Engineer:

  • Must have Bachelor’s degree in Computer Science, Robotics, Biomedical Engineering or related field
  • Must have 2 years of software or automation engineering experience in a technical support or customer-facing support role or in a -house automation support/engineering role involving the following: Experience with Python, JAVA, or other object-oriented programming.

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    Commonwealth Sciences is a professional recruiting firm specializing in Life Science, Medical Device, and Engineering Technologies. We unite industry professionals with exciting career opportunities by leveraging our technical expertise, advanced recruiting tools and years of staffing experience. CWS works with a variety of disciplines and levels from Research Associates to Scientists, Engineers, Managers and Directors. Our clients value the basic integrity, customer service and industry expertise that defines our organization.